ANALISIS ROOM ATTENDANT DALAM MENERAPKAN STANDAR OPERASIONAL PROSEDUR DI TRAVELODGE BATAM
Keywords:
housekeeping, room attendant, standard operating procedureAbstract
This study aims to determine the effectiveness, consistent, and systematic application of standard operational procedure by room attendant at Travelodge Batam. the research uses qualitative methods through a descriptive approach, which describes several data findings that are formulated in the form of words. The tools used to collect data are the results of documentation, observation, and interviews. The results showed from this research that Standard operational procedure have been implemented properly by the room attendant in accordance with three indicators, namely efficient, consistent, and systematic. This is also supported by regular training they do once a week.
Downloads
References
Adella, Rizky Lerian. 2019. Penerapan Knowledge Management Terhadap Kinerja Front Desk Agent di Vanilla Hotel Batam. Fakultas Manajemen Divisi Kamar Batam
Ajusta, Gede & Addin,Syahrial. 2018. Analisis Penerapan Standar Operasional Prosedur di Department HRD Pt Sumber Maniko Utama. J Mitra Manajemen.2(3):181-182.
Annishia, Fristi Bellia, Riswanto, R. 2020. Evaluasi Penerapan Standar Operasional Prosedur Housekeeping. J Fame.3(1):23-26.
Ardy, Laila Fani. 2016. Kualitas Kerja Pramugraha Di Fave Hotel Braga Bandung. Fakultas Manajemen Divisi Kamar STP Bandung.
Iskandar, Rafky. 2019. Analisis Penerapan Standard Operational Procedure Make Up Room Bagi Room Attendant Di Hotel Harmoni Suites Batam. Fakultas Manajemen Divisi Kamar Batam
Kurniawan, Ridwan, Yulianto. 2017. Usaha Room boy dalam Menjaga Standar Kebersihan Kamar Hunian di Abadi Hotel Jojgja. Jkhasanah Ilmu. 8(1):40-46.
Maulana, Gilang. 2019. Analisis Pengaruh Penerapan Standar Operasional Prosedur (SOP) Terhadap Kinerja Karyawan PT. Perkebunan Nusantara VI Unit Kebun Kayu Aro Kerinci Jambi. Fakultas Pertanian Universitas Medan Area.
Prasetyo, Ari Terry. 2017. Peran Room Attendant pada Operasional Housekeeping Department untuk Pelayanan Kamar di Hotel Bintang Mulia Dan Resto Jember. Fakultas Ilmu Sosial dan Ilmu Politik Universitas Jember.
Pratiwi, Mega. 2016. Penerapan Prosedur Operasional Standar Make Up Room oleh Roomboy di Hotel Daima Padang. Fakultas Pariwisata dan Perhotelan Universitas Negeri Padang.
Santoso, Budi Ardit. 2020. Kinerja Karyawan Room Attendant dalam Meningkatkan Kualitas
Pelayanan di Hotel Novotel Samator Surabaya Timur. Fakultas Vokasi Surabaya.
Tambunan, Rudi M. 2017. Pedoman Standard Operating Procedures (SOP). Maiestas Publishing.
Indonesia, P. R. Undang-Undang No. 10 Tahun 2009 tentang Kepariwisataan, Sekretariat Negara. Jakarta. (2009).
KBBI, 2021. Kamus Besar Bahasa Indonesia (KBBI). [Online] Available at: https://kbbi.kemdikbud.go.id/entri/hotel [Diakses 15 agustus 2021].
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Devid Simatupang, Eriana Pandiangan
This work is licensed under a Creative Commons Attribution 4.0 International License.
