ERWINA; KURNIA, O. PENERAPAN MARKETING KOMUNIKASI DALAM MENANGANI KOMPLAIN ONLINE TAMU DI VANILLA HOTEL BATAM. JURNAL MEKAR, [S. l.], v. 1, n. 2, p. 75–81, 2022. DOI: 10.59193/jmr.v1i2.59. Disponível em: https://jurnal.btp.ac.id/index.php/mekar-btp/article/view/59. Acesso em: 4 jul. 2024.