Batti, Marlow Shane, et al. “ANALISIS KUALITAS PELAYANAN DI RESTORAN KELONG BABA KOTA BATAM ”. JURNAL MENATA, vol. 3, no. 1, Aug. 2024, pp. 45-52, https://jurnal.btp.ac.id/index.php/menata-btp/article/view/276.