ANALISIS KETERAMPILAN PRIBADI ROOM ATTENDANT UNTUK MENINGKATKAN KEPUASAN PENGUNJUNG THE GOLDEN BAY HOTEL BATAM

Authors

  • Ridho As Shiddiqi Prodi Manajemen Divisi Kamar, Politeknik Pariwisata Batam
  • Supardi Prodi Manajemen Divisi Kamar, Politeknik Pariwisata Batam
  • Arina Luthfini Lubis Politeknik Pariwisata Batam

DOI:

https://doi.org/10.59193/jmr.v2i1.159

Keywords:

Softskill, Room Attendant, Kepuasan Tamu

Abstract

The Golden Bay Hotel Batam is a four-star quality hotel, with world standards, located on  Bengkong Laut Gold City in Batam. The hotel provides well-designed and comfortable rooms with wooden floors and city views, as well as a variety of additional facilities and activities to make visitors' stay more enjoyable. The cleaners are always impressed with the cleanliness of The Golden Bay Batam Hotel. This section is responsible for keeping the entire hotel environment clean, nice and tidy both inside and outside. Service presence, followed by friendliness and seamlessly provided facilities, drives a sense of satisfaction among guests, so that they come back for more. Soft skills, play an important role in the workplace as they are internal qualities that people have. Several concerns have been raised by visitors in tripadvisor comments, including displeasure with the performance of the room attendants. Some of the visitors' complaints on TripAdvisor are about unpleasant workers, sluggish service, and problems with accommodation. Based on the conclusions from the data obtained from interviews with three respondents about the soft skills of room attendants at The Golden Bay Hotel Batam, communication soft skills are the most important requirement. Meanwhile, compared to communication soft skills, emotional soft skills and critical thinking are the least needed. Because not all room attendants pay attention to visitors while carrying out their duties, guests complain. Room attendants should pay more attention to how important client preferences are at The Golden Bay Hotel Batam to increase visitor satisfaction. Room staff must also be aware of work support equipment that is no longer suitable for its purpose and must be updated so that it does not damage itself. To communicate with foreign tourists, flight attendants must master many languages. Communication indicators have developed into soft skills that play an important role in increasing visitor satisfaction.

Downloads

Download data is not yet available.

References

Abdussamad, Z. (2021) Metode Penelitian Kualitatif. Makassar: Syakir Media Press.

Adieb, M. (2023) Soft Skill: Pengertian, Contoh Skill, dan Cara Meningkatkannya. Available at: https://glints.com/id/lowongan/soft-skill/ (Accessed: 10 March 2023).

Agoda (no date) The Golden Bay Hotel Batam. Available at: https://www.agoda.com/the-golden-bay-hotel-batam/hotel/batam-island-id.html?cid=1844104 (Accessed: 10 June 2022).

Klaus, P. (2008) The Hard Truth About Soft Skills: Workplace Lessons Smart People Wish They’d Learned Sooner. 1st edn. New York: Collins.

Lesmana, M. S. A. (2017) Peran Housekeeping Departement dalam Meningkatkan Tingkat Hunian Kamar di Bintang Mulia Hotel & Resto Jember. Jember.

Lestari, B. and Hadi, W. (2013) ‘KINERJA KARYAWAN HOTEL DALAM MENINGKATKAN OCCUPANCY TAMU DI HOTEL LILIK DAGEN YOGYAKARTA’, Jurnal Khasanah Ilmu, IV(1), pp. 53–66.

Mufidah, A. Z. (2021) Strategi Pemasaran Hotel Harris Barelang dan Golden View Batam Hotel Diajukan untuk Memenuhi Persyaratan guna Memperoleh Gelar Sarjana Universitas Islam Indonesia Disusun Oleh : Universitas Islam Indonesia Yogyakarta.

Prakoso, I. P. W. and Cahayani, A. (2021) ‘ANALISIS HARD SKILL DAN SOFT SKILL ROOM ATTENDANT HOTEL’, Jurnal Transaksi, 13(1), pp. 49–63.

Rumah.com, T. E. (2022) Housekeeping Pengertian, Lingkup Kerja dan Strukturnya, Rumah.com. Available at: https://www.rumah.com/panduan-properti/housekeeping-47760 (Accessed: 10 June 2022).

Somantri, G. R. (2005) ‘Memahami Metode Kualitatif’, Makara Human Behavior Studies in Asia, 9(2), pp. 57–65. doi: https://doi.org/10.7454/mssh.v9i2.122.

Sugiyono (2016) Metode Penelitian Kuantitatif Kualitatif dan R & D. Alfabeta.

Downloads

Published

2023-06-04

How to Cite

As Shiddiqi, R., Supardi, & Lubis, A. L. (2023). ANALISIS KETERAMPILAN PRIBADI ROOM ATTENDANT UNTUK MENINGKATKAN KEPUASAN PENGUNJUNG THE GOLDEN BAY HOTEL BATAM. JURNAL MEKAR, 2(1), 28–33. https://doi.org/10.59193/jmr.v2i1.159

Issue

Section

VOL.2. NO.1. APRIL 2023

Similar Articles

1 2 > >> 

You may also start an advanced similarity search for this article.